FREQUENTLY ASKED QUESTIONS

PAYMENTS

WHAT ARE THE PAYMENT OPTIONS?

• Credit or debit cards (no American express or Diners Cards). In Cape Town CBD we can bring the card machine on delivery
• EFT, we are FNB and funds will have to clear before we release the goods (this can take up to 3 days)
• Snapscan

BANKING DETAILS

• FNB
• Acc# 6263 174 2766
• Branch# 201511
• Branch Name: Gardens

WHICH PAYMENT OPTIONS ARE NOT ALLOWED

• Cash payments on delivery
• Cheque deposits

PROBLEM WITH CHECKING OUT?

• Please email capetown@barkeeper.co.za or call 021 422 1024

STOCK

STOCK ON HAND?

• With over 1000s of items we try keep our stock on hand as accurate as possible. If we don’t have stock of something, we will contact you. We either can fully refund you, or can use the credit on another product.

LOOKING FOR SOMETHING SPECIFIC, OR THAT WE DON’T HAVE LISTED?

• Please email capetown@barkeeper.co.za and we will always try find it

HAVING A FUNCTION?

• Please let us know and we can assist with glassware, ice etc
• If you are needing bartenders for bigger functions contact us and we will always do our best to assist

DO WE TAKE STOCK BACK / RETURNS?

No, when:

• The product was not to your liking
• Product has been damaged or opened after delivery

Yes, when:

• This is discussed with us prior to ordering the stock. Unless you bring the stock back to the store, there will be a handling fee
• We sent the incorrect stock by mistake (item should still be sealed and not damaged), but we must be informed within 24 hours of delivery

BUYING A GIFT FOR SOMEONE?

• On checkout, request that we wrap the gift for you
• If you would like to add a card, please add it to your order with the message

WANTING A SPECIFIC VINTAGE WINE?

• Please contact us prior to placing the order so we can confirm which year/s we have in stock

PRODUCT IMAGES?

• We try keep the product images up to date, but with wine vintages this is harder. Please contact us capetown@barkeeper.co.za or call 021 422 1024 to double check first

DELIVERY

HOW MUCH IS THE DELIVERY?

• QUICK deliveries (so delivery within 60min to Cape Town City Bowl, Atlantic Seaboard, Camps Bay) – fee between R30 and R40 depending on km radius
• Normal deliveries, so 2-4 working days nationally.
  • R30 if Cape Town CBD
  • R40 Camps Bay
  • Nationally, under R1000 = R100 delivery fee. Over R1000 its free.

National deliveries:

• Orders under R1000 – R100 delivery fee
• Orders over R1000 – Free delivery

HOW LONG SHOULD MY ORDER TAKE?

• Cape Town CBD & Camps Bay we try deliver as soon as possible, we aim to deliver within an hour
• For national deliveries, it will usually take 3 – 4 working deliveries.
• International deliveries, usually take about 4 weeks depending where

CAN I TRACK MY ORDER?

• For national deliveries, you will receive a tracking number
• Cape Town CBD orders we will contact you once your order is ready, after that it should take 1 hour

CAN WE SHIP INTERNATIONALLY?

• We can ship overseas but please email capetown@barkeeper.co.za  before placing orders so we can get an accurate quote.

WHEN DO WE DELIVER?

Cape Town CBD store is open 7 days a week and open every public holiday (except Good Friday & Christmas Day). So are always open and able to deliver:

• Mondays – Saturdays: 09H00 – 19H30 for same day delivery
• Sundays: 11H00 – 17H00 same day delivery
• National deliveries orders are shipped between Mondays and Fridays

NEEDING STOCK URGENTLY?

• Please give us a call so we can try speed the process up for you

SPECIAL INSTRUCTIONS?

• Please fill it out the “special instructions” on check out.
• E.g. specific delivery dates / time

CANCELLATIONS

ORDER ALREADY BEEN PAID FOR, AND YOU WANT TO CANCEL IT?

• If the order has already left the store, and you would like to cancel it the fee is R150.